Terms and Conditions

These terms and conditions apply to all purchases made through the website:

The Pine Sisters
thepinesisters-bright.com

Seller Identification

Seller: EcomThijsB
Address: Oosterlandweg 15, 3641PV Mijdrecht, The Netherlands
Company registration number: 94030987
VAT number: NL005059662B56

Responsible person: Thijs Bobeldijk

Email: Info@thepinesisters-bright.com

1. Validity

By placing an order through our website, you agree to these terms and conditions.

2. Product Information

We do our best to ensure that all products are described as accurately as possible and include up-to-date information. However, errors, inaccuracies, or typographical mistakes may occasionally occur. We reserve the right to correct these errors at any time.

3. Orders and Payment

Orders are processed only after full payment has been received.

Available payment methods:

Credit cards (Visa, Mastercard)

Apple Pay

Google Pay

The availability of payment methods may vary depending on the customer’s location.

4. Prices

All prices include GST, unless stated otherwise.

5. Processing and Delivery

Processing time: 1–3 business days

Delivery time: 7–10 business days

Products are shipped directly from our supplier in China.

The customer acknowledges that:

delays may occur due to shipping or customs clearance

additional customs fees, duties, or taxes may apply and are the responsibility of the customer

6. Right of Withdrawal

The customer has the right to withdraw from the purchase without giving a reason within 14 days of receiving the goods.

To exercise this right, please contact us by email:
Info@thepinesisters-bright.com

The conditions for returning products are set out in our separate Returns Policy.

7. Returns and Order Cancellations

Detailed return conditions are set out in our separate Returns Policy.

8. Liability

We are not responsible for lost or damaged parcels during delivery if tracking confirms that the package has been delivered.

The customer is responsible for checking that the delivery address is correct before placing an order. Address errors must be reported within 24 hours of placing the order.

9. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of EcomThijsB and may not be used without prior written permission.

10. Complaints Procedure

Complaints can be submitted by email:

Info@thepinesisters-bright.com

We aim to respond to all enquiries within 5 business days.

11. Alternative Dispute Resolution

The customer has the right to contact an alternative dispute resolution body if they are not satisfied with how a complaint has been handled.

12. Governing Law

These terms and conditions are governed by Dutch law, unless mandatory consumer protection laws in the customer’s country provide otherwise.